Dean’s Desk – Know Your Clients Credit History
In our current economic environment, it is essential as a service provider to be aware of a client’s credit score prior to commencing work. This does not just apply to new to firm clients, but also to existing clients, particularly if they are working in economically challenged industries. Knowing a client’s credit score and payment […]
Well, I didn’t see that coming! Mitigating client risk
All accounting firms know the pain of having to write off client debt due to an unforeseen insolvency type event. The question however is … how many of these write offs were avoidable? The answer is probably most … if not all. Source Equifax May 2024 Where to start? A leading indicator of your client’s […]
Spotlight on Payroll non-compliance: Mitigate with Findex Payroll AI
There is a lot of discussion and debate going on in professional services about Artificial Intelligence. It is only relatively early days for AI however the potential can’t be ignored (in terms of both upside and downside). We recently had the pleasure of meeting with Dr Behrang ZadJabbari from Findex’s AI consulting division to learn what his […]
Dean’s Desk – ATO Tax Debt Disclosure
Dean Phillips is the National Manager of FeeSynergy’s Outsourced Accounts Receivable division. His rapidly expanding team provide professional credit management services to many leading accounting and legal firms across Australia. Read below as he shares topical information and tips and tricks on things credit managers working in professional service firms should know. ATO Tax Debt […]
Become Cash Flow Fit in 2024
As we dive into the new year, the daily grind is in full swing, and new year resolutions are being set. Yet, for businesses, the early new year months can pose challenges, especially when it comes to maintaining a healthy cash flow. Once the festive fervour subsides, businesses often find themselves grappling with slow paying […]
Transforming Credit Management with FeeSynergy’s Customer-Centric Approach
In the final part of our five part series, we discuss the importance of engaging professional credit managers to follow up late paying clients and maintain tight control over the firm’s debtor ledger. This can be one of the most challenging admin type roles in any firm and many firms, big and small, struggle with […]
FeeSynergy’s Implementation Team and their Crucial Role in Customer Experience
In the fourth part of our five part series, we hear from implementation manager Nick Ebb to understand the experience clients receive throughout the software implementation process and post go-live ongoing support. For FeeSynergy, implementing a client’s chosen FeeSynergy solution isn’t just about the technology at hand, but includes building a relationship that ensures the […]
How Customer Service Shapes FeeSynergy’s Product Development
In the third of our five part series, we take a look at how FeeSynergy’s customer centric ethos has been embraced by the Product team as their guiding development principle. For the Product team, customer service comes in a number of forms: FeeSynergy’s product team maintains regular contact with clients to validate that they are […]
FeeSynergy: Enhancing Business Growth and Client Experience
In the second of our five part series, we take a look at how FeeSynergy’s customer centric ethos has been adopted by the Business Development team. Part 2: Business Development – Presenting Solutions For the Business Development team, customer service is not just an aspiration, it’s at the heart of everything they do. This article […]
FeeSynergy: Delivering Client Service Excellence
FeeSynergy has always been a client service driven company. Since launching in 2007, service excellence has been our ethos and is embedded in our company DNA. Service excellence extends beyond the way we interact with our accounting and legal clients – it also applies to the way we interact with our client’s clients. Client service […]