Why you should use FeeSynergy

FeeSynergy is the #1 provider of debtor management software and finance solutions to accounting and legal firms in Australia and New Zealand.

The FeeSynergy Collect platform is truly unique! The FeeSynergy team have decades of experience working closely with accounting and legal firms and it is this unrivalled depth of experience that they have brought into the development of FeeSynergy Collect.

General Questions

FeeSynergy is wholly owned and operated by the founding executive directors. Clients have easy access to the directors if and when required.

Yes. FeeSynergy owns, develops and supports all of its own software. Our inhouse product and agile development team enables us to deliver quick turnaround on enhancements and product features. FeeSynergy is the only provider of “wing to wing” debtor management solutions in Australia and New Zealand.

Yes. This professional and cost-effective service is available to FeeSynergy Collect users in both Australia and New Zealand.

We have 28 highly skilled staff and representatives located in Australia and New Zealand.

No. FeeSynergy has no direct competitors anywhere in the world. A bold but true statement!

FeeSynergy Collect Questions

FeeSynergy Collect is very secure. It is regularly independently penetration tested by Australia’s leading information security company. All data is hosted and supported in PCI/DSS compliant Amazon Web Services (AWS) data centres located in Australia

No. All FeeSynergy software is implemented by FeeSynergy’s highly experienced team.

FeeSynergy Collect can be implemented in as little as 2 weeks however we suggest allowing 4-6 weeks. This is not a big IT project … the experienced FeeSynergy team do all the heavy lifting to ensure that the implementation runs smoothly.

FeeSynergy Collect is a SaaS offering. Pricing is based on the firm’s annual turnover. The return on investment (ROI) is usually within 3 months of go-live.

FeeSynergy Payment Gateway Questions

The FeeSynergy payment gateway is very secure. All sensitive client Credit Card or Debit Card information passes straight through to the Bank that is processing the transaction. The payment gateway is regularly independently penetration tested by Australia’s leading information security company.

Yes. In actual fact, over 95% of firms using the FeeSynergy payment gateway do not charge any surcharge.

Yes. FeeSynergy’s payment gateway differentiates between Credit Cards and Debit Cards. This is very important as Debit Cards attract a lower merchant fee than Credit Cards. In Australia it is illegal for merchants to profit from Credit Card or Debit Card surcharges.

The FeeSynergy payment gateway is a standard feature of FeeSynergy Collect however it can be purchased as a standalone application. Contact us for a quote.

FeeSynergy Fee finance Questions

FeeSynergy provides finance to commercial entities (ABN, ACN or NZBN holders) to fund business related accounting and legal fees.

12 months. We encourage firms to offer shorter terms that match the client’s cash flow. This saves the client interest costs and reduces the firm’s contingent liability more quickly.

No. FeeSynergy only provides commercial finance. It does not provide finance to consumers as this places onerous licencing obligations on all parties as defined under the National Consumer Credit Protection Act 2009.

Yes. FeeSynergy’s experienced loan administration team will follow up these clients in a professional and courteous manner. Our flexible approach ensures that 99% of clients are able to meet their repayment obligations.

The interest rates vary based on the loan term and the amount being financed. FeeSynergy typically has the lowest rates and fees in the industry.

FeeSynergy Collect Engage Questions

The FeeSynergy Collect platform manages all aspects of debtor management. FeeSynergy’s view is that debtor management best practice starts from the moment a firm engages with a client to do work. It makes perfect sense that the Collect platform not only manages Engagement Letters but also the Proposal process.

Yes. FeeSynergy Collect Engage has an inbuilt recurring Direct Debit option which is perfect for managing fixed fee arrangements.

Yes. During the design phase our clients made it clear that they wanted to be able to use their own approved templates. These templates are set up in Engage and customised to suit the firm’s requirements by our experienced team.

No. You can have as many templates as you need for each of your business divisions.

Yes. Engage is extremely flexible and can be set up with a range of documents that will benefit from digital completion, work flow tracking and reporting.

FeeSynergy Collect is fully integrated with MYOB AE/AO, Reckon APS, Xero, CCH iFirm and GreatSoft. Engage is the perfect solution for all accounting firms irrespective of which PM system they use.

Accountants Frequently Asked Questions

FeeSynergy Collect is fully integrated with MYOB AE/AO, Reckon APS, Xero, CCH iFirm and GreatSoft. We have solutions for all other systems including Sage Handisoft. We collaborate with these PM vendors to ensure that our mutual clients have the best possible CX.

FeeSynergy Collect is connected to your Practise Management System so is reading your data in real time.

FeeSynergy Collect is extremely secure. It is regularly independently penetration tested by Australia’s leading information security company. All data is hosted and supported in PCI/DSS compliant Amazon Web Services (AWS) data centres located in Australia

FeeSynergy Collect can be implemented in as little as 2 weeks however we suggest allowing 4-6 weeks. This is not a big IT project … The experienced FeeSynergy team do all the heavy lifting to ensure that the implementation runs smoothly. Your firm should enjoy a marked improvement in cash collections and reduced average debtor days within 60 days of go-live. The ROI for most firms is less than 3 months.

Yes; your nominated staff have total control over which clients are not to receive overdue invoice reminders.

Lawyers Frequently Asked Questions

FeeSynergy Collect is fully integrated with Lexis Nexis Affinity. We have collaborated with Lexis Nexis to ensure that our mutual clients have the best possible CX. We have solutions for all other systems.

FeeSynergy Collect is connected to your Practice Management System so is reading your data in real time.

FeeSynergy Collect is extremely secure. It is regularly independently penetration tested by Australia’s leading information security company. All data is hosted and supported in PCI/DSS compliant Amazon Web Services (AWS) data centres located in Australia

FeeSynergy Collect can be implemented in as little as 2 weeks however we suggest allowing 4-6 weeks. This is not a big IT project … The experienced FeeSynergy team do all the heavy lifting to ensure that the implementation runs smoothly. Your firm should enjoy a marked improvement in cash collections and reduced average debtor days within 60 days of go-live. The ROI for most firms is less than 3 months.

Testimonials

We have only recently implemented FeeSynergy Collect but it has already proved its worth by lowering the cost of debt collection and improving the client experience by providing online access to their accounts and offering payments by EFT, Credit Card, Direct Debit and flexible Funding Arrangements.

Tony March

General Manager, Madgwicks Lawyers

FeeSynergy Collect an intuitive, easy to use system. The user interface and dashboard has equipped us with the right information to make fast and smart decisions. We have experienced an immediate reduction in debtors, our processing time has been reduced and key system features have enabled better communication. We are highly satisfied with this great system.

Melanie Dawe

Business Manager, Bentleys SA

FeeSynergy Collect simply makes sense. The old adage – cash is king is as true as ever. A great system that is user friendly and support is also a key. Collect delivers on all fronts. November 2018 was a record month of collections for us largely due to the Collect system getting our average debtors days at one point down to 24 days. I cannot think of a single reason not to use FeeSynergy Collect.

Geoff Worsley

General Manager, Accru Harris Orchard

We have been working with FeeSynergy for over 10 years utilising their fee funding and also their online payment gateway. When the FeeSynergy Collect software became available we were very pleased to integrate this into our debtor management process. The team at FeeSynergy worked closely with us to customise the software to our requirements. Since its launch in February 20187 we have seen a significant decrease in both our outstanding debtors and the work required to manage them. We now have an easy, automated system with clear record of actions taken in respect of each invoice and debtor. I would not hesitate to recommend FeeSynergy Collect.

Karen Robinson

General Manager, Hall Chadwick SA

Before transitioning to FeeSynergy our debtors function wasn’t automated and was run by a full-time team member. This resulted in debtors of approximately A$2.5 million at an average 67 debtor days. Since implementing FeeSynergy in 2019, we have freed up our debtors team to pursue other tasks, with our total debtors reduced to approximately A$1.1 million and debtor days are down to 34. Cash flow is critical for all businesses and FeeSynergy has delivered exceptional results in managing our cash flow.

David Cox

Director, Moore Australia

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