Debtor Management Policy

Your Cashflow Problem Isn't a Client Problem. It's a Process Problem.

Get the complete, day-by-day Debtor Management Policy that helps firms get paid faster, cap WIP exposure, and turn awkward “have you paid us yet?” conversations into a disciplined, repeatable system.

Who It's For

This policy is built for accounting and professional services firms that bill in arrears and carry WIP, and for the people responsible for the firm’s cash:

Partners & Directors who want healthier cashflow without chasing it themselves.
Practice Managers who need a system, not a scramble.
Finance Committee members who own the debtors ledger and the write-off decisions.
Debtor Managers who want a clear mandate and the tools and scripts to back it up.

The Problem

You did the work. You sent the invoice. And then… silence.

Most firms are excellent at delivering work and raising invoices and surprisingly weak at the bit that actually pays the bills: collecting the money.

The symptoms are familiar:

Debtor days creeping up while cash sits locked in aged invoices and WIP.
Reminders that get sent inconsistently or not at all when everyone’s busy.
Partners who’d rather absorb a write-off than risk an uncomfortable call with a long-standing client.
“Promises to pay” made over the phone, never documented, never honoured.
Work that keeps going out the door to clients who’ve stopped paying for the last lot.
A bad-debt number at year-end that no one quite saw coming.

None of this is a people problem. It’s the absence of a clear, enforced framework that tells everyone exactly what happens, and when.

That framework is in this document.

The Solution

A complete debtor management policy you can put to work this week.

This isn’t a vague “best practice” article. It’s the actual operating policy, the same disciplined framework used to protect cashflow and minimise bad debt across professional services firms. Download it and you get a ready-to-adopt structure for governance, escalation, scripts, and recovery, all in one place.

The Outcome (What changes for your firm)

Adopt this, and within 3 months you can expect to:

Free up cash that’s currently trapped in aged debtors and WIP lock-up.
Shrink your debtor days with consistent, automated and human follow-up.
Cut bad-debt write-offs by catching slow payers early — not at 120 days.
End awkward, ad-hoc collection calls with scripts and a clear process.
Protect your best client relationships by making collections systematic and impersonal; it’s policy, not personal.
Give Partners cover to enforce terms without feeling like the bad guy.

Stop financing your clients' businesses for free.

Every day an invoice sits unpaid is a day your firm carries the cost. This policy gives you the structure to change that, starting now.

Download the Debtor Management Policy Free

Instant download · No obligation · Firm-ready